Case Study - Offices at No.1

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At Ponticello, we understand how important it is to have smooth running IT systems for any business. That’s why we provide a 'one-stop-shop' for your computer support needs. In 2018, we received an enquiry from an exciting new project; Offices at No.1, a new luxury co-working space based in the heart of Exeter City Centre. With this shared workspace now open, we are pleased to tell you how our experienced team had them up and running in no time with no expensive installation fees.


Offices at No.1 Challenges 


Offices at No.1 were a new client, so it was important for us to understand their requirements so that we could advise on the best IT solutions for their complex needs. With 13 separate rooms throughout the building, front of house reception, frequent new clients with different contractual requirements and a variety of different office spaces, including hot desks, serviced offices, private meeting rooms and virtual offices - we needed to strategically plan for their IT to work seamlessly for all possible scenarios. 


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How We Helped


Cabling & Access Points - with a variety of workspaces on multiple levels of the building, Offices at No.1 required cabling advice to strategically plan for numerous access points to be connected wherever needed. We delivered a flexible cabling plan to ensure this was achieved.


Office 365 & Email Solutions - as a new business, initial setup of Office 365 and email solutions were required to ensure they had the right tools for running the business. Email and Office 365 are managed by Ponticello to provide flexibility and room for growth.


Antivirus & Proactive Monitoring - Ponticello installed antivirus solutions on all systems and ensure this software is kept up-to-date. As well as this, we provide our proactive monitoring system, SystemEyes, allowing 24/7 remote monitoring for peace of mind. Any IT-related problems will be spotted almost instantly and resolved quickly before they cause any expensive downtime.


Public & Private WiFi Networks - we installed multiple WiFi access points throughout Offices at No.1, allowing them to offer high-speed business-grade fibre optic internet with secure access for each room, as well as a network for guest WiFi access. Offices at No.1 can call Ponticello and we set up a new WiFi network for every new client, keeping it completely safe and secure. 


VOIP Telephony - our VOIP telephone system is the perfect solution for all telephony requirements at Offices at No. 1. It comes with a range of useful features including multiple device access, call transfer, call queues, voicemail to email, call recording and much more. The system provides separate phone numbers for each organisation/room and for existing phone numbers to be easily migrated into the building upon request, making things as simple as possible for new clients. 


IT Support - our experienced team provide ongoing IT support. Whether support is over the phone, via remote access or on-site, we ensure that things are hassle-free for Offices at No.1 and their clients. They can rest assured that our support technicians are only ever a phone call away.


The Outcomes 


From carrying out the initial setup to providing ongoing IT support, our experienced team provide reliable IT solutions, technology and support to ensure that all businesses and individuals working at Offices at No.1 have quick and easy access to everything that they need.


Testimonials 


Here’s what Offices at No.1 have to say about using Ponticello as their IT support partner:


"Ponticello have been instrumental in the success of my business. They have designed and implemented a bespoke system in order to meet a very specific need. They have demonstrated creativity and flexibility in order to make sure that everything my customers and I need has been fulfilled. As a team, they are incredibly responsive and helpful whenever I have a query and no question is too large for them to answer. I would recommend them wholeheartedly."


Stuart Hoddinott - Director, Offices at No.1


Get in touch!


At Ponticello, we work with a wide range of businesses across the South West, providing complete computer support to take care of everything. If you would like to discuss our IT support services, please get in touch on 01803 200402 or email support@ponticello.co.uk.


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