The Benefits Of Outsourcing IT Support

Making sure your IT system is running smoothly should be a priority for every business. If you aren’t running regular security updates and checks, your computers could be compromised. Knowing these processes are carried out regularly will give you peace of mind, so it’s a good idea to put your trust in a dedicated IT specialist who can take care of it for you. If you’re considering outsourcing your IT support, here are some reasons why it’s a sensible and cost-effective idea.

Qualified & experienced professionals

The majority of small businesses simply can’t afford to employ an in-house IT trained professional. Qualifications are important in IT support but so is experience. At Ponticello, all our engineers are Microsoft qualified, with up-to-date skills, extensive knowledge and plenty of experience – knowing how to make servers and PCs perform at their very best.

We’ve seen it all before…

Chances are, most IT issues will already be known to IT professionals because they’re dealing with them on a daily basis. Think of it a little like feeling unwell – we’d all rather see an experienced doctor to treat an illness – and the same is true for IT. Our experienced team of experts have been helping manage IT systems since 1998, so we know exactly what to look out for and the best solutions.

Cutting costs, not corners

You may choose to opt out of IT support to save money, however your business could be at risk if you don’t have things like anti-virus software and a reliable back up of all your data. Outsourced support is a great way of making sure these vital procedures are in place. By analysing your needs, we can design a support solution that works for you, at a price you can afford.

Prevention is better than cure

You can’t spend all day checking your computers are in good working order, so let us do it for you. We can monitor your entire IT system remotely. Our proactive monitoring tool scans every server and PC for errors every few minutes of the night and day. Any problems are spotted almost instantly meaning they can be solved quickly before they cause expensive downtime. This could save your business time, money and hassle.

Stay safe and secure

Ensuring your IT system is compliant with new legal policies and procedures can be tricky if these issues are outside of your comfort zone, so it’s important to talk to someone who understands. It is vital that IT support teams stay in the know about legal issues and legislation changes, so outsourcing means you can rest assured that your system is safe and secure.

Reduce potential risks

As we mentioned earlier, prevention is better than cure and this also applies to the growing threat that is cyber-crime. With rapidly changing developments in technology, having a dedicated IT support team who can assess and manage risk for you is the safest solution. IT professionals are always on top of the latest industry news and ready to react appropriately to any changes.

Stay up to date

Most IT businesses have the resources available to implement new software and systems right away, ensuring you’re always running smoothly on the latest updates. For businesses trying to do this in-house, it can often be a drawn-out process. We can take care of all of this.

Keep up with the competition

Quite often, smaller businesses don’t have the funds to match the in-house support services that larger businesses benefit from. Outsourcing is a great way for smaller businesses to keep up with their competitors at a fraction of the price, allowing access to the same technologies, software and expertise as larger companies.

At Ponticello, we provide computer support across the South West. Whether using our callout service with local experts only a phone call away – or our fully managed service – we offer complete support to take care of everything.

If you would like to discuss our IT support services, please get in touch on 01803 200402 or email