The challenge

Brixham Theatre is a brand new community volunteer organisation taking on the management of a well-established venue.

Products & Services required
  • PonWifi system
  • Ticket tracking system connected to PonWifi
  • Support computer equipment and printers
How we helped

Challenges Facing Brixham Theatre

Sale of tickets - Theatre-goers expect a system that works when booking tickets. Whether through the box office or online, the theatre needs to be able to sell tickets quickly and efficiently.

Keeping track of capacity - To maintain a safe environment the theatre needs to know how many people are at a show and to keep track of their selling patterns. The theatre has a handheld scanning system that tracks tickets in the auditorium, but patchy WiFi was making this inefficient to use.

Box Office IT - Old computers and hardware were slowing the Box Office down, making it difficult to deal with customer enquiries efficiently.

“BTCIO took over the running of the theatre on 1 May 2018. We were presented with a completely blank canvas - empty theatre, empty bank account and empty calendar. First on the to do list was a proper computerised box office solution. Ponticello were instrumental in setting up our box office with computer, ticket printer, VOIP phone system and most importantly fast, reliable Internet and WiFi. The WiFi is essential to our running as tickets are scanned on handheld devices on entry to reconcile ticket sales. Also, we have a 'popup' box office using a laptop that can be used anywhere in the building connected with WiFi. Thank you Ponticello for a professional resilient solution to our IT needs.” 

Julian Fisher

Chairman BTCIO

The benefits

The Outcomes

The combination of new technology and ongoing support have helped the theatre to achieve an efficient, reliable and fast system for managing the sale of tickets and the guest access to WiFi within the building is great for capturing real-time feedback and sharing updates on social media!

Claiming Brixham Theatre is just a venue hosting a range of professional acts would be underselling its vital role in the community: it hosts youth drama groups, puts on amateur productions throughout the year and helps give a platform to new and emerging performers. At Ponticello we understand the important role volunteer enterprise plays within our community and wanted to do all we could to lend a helping hand.

Do you

Need help too?

“Thanks to the generosity and professional services of Ponticello, the IT systems in the theatre make ticket sales a simple process. Scanning tickets is easy and WiFi communication with the software gives us an instant count of people in the auditorium - essential for fire safety regulations. My job as treasurer is made easier by being able to reconcile sales figures with accurate printouts from the software. The VOIP phone system has all the features you could wish for with digital receptionist, voicemail and call redirection, which we use all the time. We could not operate efficiently without these systems.”

Charles Oldroyd

BTCIO Treasurer

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