Hospitality IT Solutions

We have been providing IT support to a wide range of hospitality businesses across the South West for over 21 years. From hotels and B&B’s to bars and restaurants, we ensure that smooth running systems keep staff and customers happy. Whether using our fully managed IT support service, reliable public WiFi or VOIP telephone systems, we offer complete support to take care of everything and with a strong background working with hospitality clients, we are perfectly positioned to help improve the day-to-day running of your business.

Ponticello WiFi

We understand that there is nothing worse than a bad WiFi connection, especially for busy hospitality businesses. It prevents staff from doing their jobs and has the potential to upset customers. If you regularly receive complaints about poor WiFi, our reliable public WiFi solution could be the answer to your problems. It is perfect for any venue that needs to offer WiFi to the public and is available from as little as £7.50 per month.

Ponticello WiFi includes:

A quick and easy login process
Legally compliant Internet access
GDPR friendly data capture
Public and private connections
TripAdvisor integration

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PonTel VOIP Telephone System

If your phone system is more than a couple of years old, the chances are you are paying more than you need to. Our telephone system can transform the way your business communicates and increase productivity by enabling staff to work from anywhere. With a quick and easy installation process, no expensive setup fees and no disruption to your business, switching to PonTel couldn’t be easier.

PonTel comes complete with hundreds of features, including:

Call transfer
Ring groups
Call queues
Voicemail to email
Call recording
Call forwarding
Digital receptionist
Access on multiple devices

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Managed IT Support

Our Managed IT Support Service is the perfect solution for businesses who want to make IT problems a thing of the past. With a bespoke package based on your business needs, proactive monitoring in place and our technicians only a phone call away, you can rest assured that your IT systems are in safe hands. With cyber-attacks on the rise, there has never been a better time to invest in keeping your IT systems safe and secure.

Our Managed Service includes:

Telephone, remote or on-site support
Proactive monitoring of servers, routers and PCs
Regular software updates
Anti-virus & spyware
Back-up solution
Regular reporting

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Get in touch

If you would like to find out more about our IT support services, discuss your needs and find the right solution for your business, please get in touch on 01803 200402 or email support@ponticello.co.uk and we can provide a free consultation.

Our Clients

We're proud to work with a range of fantastic hospitality clients, including:

Ponticello have been instrumental in the success of my business. They have designed and implemented a bespoke system in order to meet a very specific need. They have demonstrated creativity and flexibility in order to make sure that everything my customers and I need has been fulfilled. As a team, they are incredibly responsive and helpful whenever I have a query and no question is too large for them to answer. I would recommend them wholeheartedly.
Stuart Hoddinott - Director, Offices at No.1

The new set-up is faster, has cut overheads and made our team even more efficient and productive. Our only regret was that we didn’t receive such expert advice sooner.
Rachael Whitson, Business Owner - Absolute PR and Marketing - Exeter

Thank you for your excellent support of the WiFi in Fiveway Apartments. Connection, speed and security is very important to our guests, so much so, Booking.com have a separate category for WiFi on the guest reviews and we consistently get 10/10 for our WiFi. We can’t get much better than that!
Kevin Cope - Fiveway Apartments

I am really impressed with your company and the speed and efficiency with which you deal with any problems we have encountered is second to none. A big pat on the back from me to you all!
Eileen Barker, Operational Manager - L F Harris (International) Ltd - Torquay

One of our favourite suppliers who consistently deliver exceptional customer service, products and solutions. Highly recommend!
Pier Point Restaurant & Bar - Torquay

“Ponticello were instrumental in setting up our box office with computer, ticket printer, VOIP phone system and most importantly fast, reliable Internet and WiFi. The WiFi is essential to our running as tickets are scanned on handheld devices on entry to reconcile ticket sales. Also, we have a 'popup' box office using a laptop that can be used anywhere in the building connected with WiFi. Thank you Ponticello for a professional, resilient solution to our IT needs.”
Julian Fisher, Chairman - Brixham Theatre Charitable Incorporated Organisation

Retired but still actively involved in fundraising for a number of charities, my laptop is the fundamental tool of my trade. I can use it in any room and connect to my printer and my desktop PC as well as working on the Internet, and with a data stick for backing up and sharing family photos I am well set up. For this I have to thank Ponticello who proved most professional in establishing my wireless network and provide support with visits and phone checks from time to time.
Chris Powell - Torquay

We've saved a massive 46% on our phone costs since switching to PonTel and have been really impressed with the system. Setup was easy, we kept our existing number and the voice quality is perfect. I would thoroughly recommend making the switch to PonTel.
Trevor Downing - The Trevor Downing Practice

We have been thrilled with the service since switching to PonTel. Our phone system now is better than what we had before and it is cheaper. Ponticello made sure switching was quick and easy and PonTel's features help us run our business more efficiently.
Martyn Thom – Spiritbond Ltd

The PonTel Cloud Telephone System has saved us money whilst also being very current and affordable. We have been extremely pleased with Ponticello's help and advice. Also, upgrading to an extra phone line has definitely increased productivity.
Dale Triffitt - Clothing Your Way - Torquay

We have commissioned Ponticello IT solutions to take care of our email hosted exchange infrastructure, upgrade operating systems to the latest version of Windows and install office 365 across many devices and importantly provide expert technical advice as required to support our operations.

Their advice is always excellent and I have found every member of their team to be professional, knowledgeable and punctual with a highly consistent and prompt service.

I write to Thank You and your team for providing an excellent service and support solutions for my organisations IT solutions and I'd highly recommend Ponticello IT Services as they consistently provide my organisation with a 5 Star service.
Alan Foster, Managing Director - Essential 6 Ltd