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Windows XP updates fix

January 08 2014

With Windows XP support being withdrawn in April 2014 you would think that everyone would be switching to Windows 7. However, we have many customers still using XP quite happily and are not going to upgrade until absolutely necessary. So we still have to do fresh installs of XP in the event of hard disk failure. If you do a fresh install of Windows XP with SP3 then Microsoft Updates will not work. ...

Setup Linksys/Cisco SPA IP phones as external extension on 3CX PBX

November 30 2013

Setting up a direct external extension for 3CX has always been a bit of a lottery. It will work with some routers and not others. The 3CX proxu tunnel works OK but you need a computer to use it - also if the Internet connection drops either end it needs to be restarted manually sometimes.I have used the following settings with SPA942, SPA921 and SPA504 phones with 100% success:In the SIP tabRTP...

Server hung with Operations are in progress, please wait

September 11 2013

If you find your server which uses Acronis to backup hung with the message: Operations are in progress, Please wait. The machine will be turned off automatically after operations are complete. it means the Acronis scheduler service in a Stopping state (hung) and this state will not change.To fix this without a hard restart - on another computer start MMC, add Computer management snap...

How to Synchronise an Apple iPhone with Microsoft SBS 2003 Exchange

July 24 2013

This method was tested in a Microsoft Small Business Server 2003 environment and shows how to synchronise an iPhone with Exchange.Please note, the iPhone uses IMAP rather than POP to connect to exchange. First check that the IMAP service and protocol are running on the server. Second configure the iPhone. You might find it useful to use Outlook Express to test IMAP settings. Test on a PC connected...

Windows 7 mapped drives red cross fix

June 11 2013

If all esle fails try this:WARNING - editing the registry incorrectly can cause your computer not to work properly or even not start at all - only try this fix if you are confident using regedit.http://support.microsoft.com/default.aspx/kb/937624?p=1To configure the EnableLinkedConnections registry value, follow these steps:1.Click  Start , type  regedit   in the  Start Search...

How to use Rules to filter SPAM in Microsoft Outlook 2003

May 30 2013

The following procedure will move any email containing the words ‘viagra OR Cialis’ to a SPAM folder.Create a SPAM folder by right clicking ‘Inbox’ and selecting ‘New Folder’.At the top of the Outlook screen click Tools > Rules and Alerts > New Rule.Select "Move messages with specific words in the subject to a folder" click 'Next'Use tick boxes to modify the rule. To filter specific...

How to use Rules to filter SPAM in Microsoft Outlook 2000

May 30 2013

The following procedure will move any email containing the words 'viagra OR Cialis' to a SPAM folder.Create a SPAM folder by right clicking 'Inbox' and selecting 'New Folder'.At the top of the Outlook screen click Tools > Rules Wizard > NewHighlight 'Check messages when they arrive' and click 'Next' Select the tick box show below and click on 'specific words' in the Rule Description box...

How to use VPN and remote desktop to connect to a PC at work

May 30 2013

Before starting, you must know the IPAddress of your PC at work. To find your IPAddress click Start > Run > type CMD and press enter. In theblack box that opens type     ipconfig        and press enter. Make a note of your IP Address. eg: 192.168.0.123You must also know the public IPAddress of your ADSL router at work. To find the public IPAddress...

SPAM Fact Sheet

May 26 2013

The amount of SPAM in circulation is increasing exponentially year on year. This fact sheet is designed for those who have a SPAM problem and need to know how to reduce it.Everything you need to know about SPAM can be found at the SPAMHAUS website. http://www.spamhaus.org/index.lassoSource - Spamhaus.org - 75% of the worlds email is SPAM.Source - Microsoft.com - Hotmail filters more than 3 billion...

How to configure your PC to allow remote desktop access

May 22 2013

This document is intended to help people who need IT support in Devon and who need remote access to their computer at work.How to configure your PC at work to receive remote desktop connections.1. Control Panel > System > RemoteTick the two boxes shown below: Found this guide useful? Why not share it on Twitter, like us on Facebook? ...

How to use 'print to file' to print from one PC to another

May 22 2013

This document is intended to help business users who need computer service in Torbay and who need to use 'print to file'.Specifically in this case, a user is working from home and needs to print from an application at work to the printer at home.The PC at work does not have the same printer as the printer at home. This document shows how to create a print job at work and print the resulting file at...

How to Install Broadband

May 22 2013

This document is intended to help people who need computer support in Devon and who need help to install broadband.Procedure to install broadbandContact your ISP and sign up for broadband - It usually takes 7 - 10 working days for broadband to be installed and working. Work usually takes place at the telephone exchange so a BT engineer visit should not be necessary.  Once you receive confirmation...

Firewall Fact Sheet

May 22 2013

This document is intended to help people who need IT support in Devon and advice about installing or testing their firewall.FirewallA hardware firewall is preferable to a software firewall. Many routers have an inbuilt firewall.Windows XP has its own firewall. Service Pack2 installs the security centre and places shortcuts in the control panel.Zone Alarm offer a free firewall for home use: http...

Hints and Tips

May 22 2013

This document is intended to help those who need IT support in Devon.Anti-Virus - Protect your network from viruses. Ensure every computer has anti-virus software installed and that it automatically updates and scans regularly. Many viruses spread via email so incoming and outgoing email should be scanned. Firewall - Protect your network from external attack. Install a firewall and make sure ...

How to configure Auto Archive in Microsoft Outlook 2003 or 2007

May 22 2013

This document is intended to help those who need computer support in Devon and need to know how to archive email in Microsoft Outlook 2003 or Microsoft Outlook 2007. The following procedure has been tested with Outlook 2007 AutoArchive and Outlook 2003 AutoArchive.Open Outlook and ensure that no emails are open.Click on the TOOLS menu at the top of the screen, then > OPTIONS > OTHER > AUTO...

How to collect email using Outlook Web Access

May 22 2013

This document is intended to help small businesses that require computer services in Devon and need to collect email using Outlook Web Access from their Windows Small Business Server. You will need the public IP Address of the server you want to connect to and your user account must have permission to use Outlook Web Access. Outlook Web Access can be used to send and receive email from any location...

How to connect Outlook 2003 to Exchange

May 22 2013

This document is intended to help businesses requiring computer support in Devon and help to connect Outlook 2003 to Microsoft Exchange.The following procedure shows how to connect Outlook 2003 to Microsoft Exchange.With your mouse click: Start > Settings > Control Panel.Select ‘Mail’ and click ‘E-mail Accounts’Select ‘Add a new e-mail account’ and click ‘Next’ Select ‘...

Backup Fact Sheet

May 22 2013

Reasons to backupThe single most valuable item in IT is data you have created. At the very least it is worth the time your staff took to create it. Hardware can be replaced, operating systems can be reinstalled, but data can be lost forever. Selecting the best backup depends on many factors but we have the expertise to design and implement a cost effective, robust backup solution.Choice of backup ...

How to configure your PC to allow remote desktop access

May 22 2013

How to configure your PC to allow remote desktop access This document is intended to help people who need IT support in Devon and who need remote access to their computer at work. How to configure your PC at work to receive remote desktop connections.1. Control Panel > System > RemoteTick the two boxes shown below: Found this guide useful? Why not share it on Twitter, like...

Using HyperV remote management tools over a VPN connection

March 13 2013

It is very useful to be able to use HyperV management tools remotely but getting it to work is another matter. I have sucessfully made this work after some experimentation.1. Make sure server and client are set up to manage and be managed - checking the remote management works on a lan connection first is the best bet.2. The key to this is authentication - on the remote client (in this case my laptop...

Windows 7 / Vista - mapped network drives disconnect themselves.

January 27 2013

In Windows 7 and Vista mapped network drives will disconnect themselves after a time and show a red cross on the drive icon. You will still be able to click on the drive and see/use the contents but applications that require a network drive will see them as disconnected and will not see files.If you try to disconnect the drive it will still sit there saying 'Disconnected Network Drive' - the only ...

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